Productivity Planner

Your policies and procedures are a significant part of your business process knowledge. This knowledge must be managed to be effective.

• Do you distribute your policy and procedure manuals online?
• Are they easily accessible by your employees?
• Do your employees use them?
• Can you get new information to your employees in a timely manner?

In the business climate today rapid product roll-out is a must. It is a challenge to get up-to-date policies, procedures, and other business knowledge into the hands of employees in a timely fashion. You may have experienced situations where new versions of policies and procedures are out-of-date by the time they are received by your employees.

The time it takes to print and distribute procedure manuals and an overly complex authoring and publishing infrastructure contribute to this problem. The resulting impact on employee productivity and customer service can be substantial. A lack of understanding of current policies and procedures by your employees puts your organization at risk.

Most organizations use the Microsoft Office products on their desktop. By creating standardized style sheets and character emphasis, you can make the update process easy for your authors.

Another problem is accessibility. Employees will not make effective use of policies and procedures if they cannot get to them at precisely the time and place in which they need them. Printed manuals are often physically inaccessible. Online policies and procedures can also be inaccessible. Perhaps they are buried in a hard-to-use document management system or they lack powerful features for finding specific information quickly.

Improve work quality and your employee’s ability to serve your customers independently and efficiently by putting your policy and procedure manuals online. Your employees will have an electronic expert at their side. This expert has easy to find and easy to understand answers to the questions they encounter while performing their jobs and responding to customers.

To provide this electronic expert you can use existing technology, such as Microsoft Word, with an additional desktop product to compile your documents into online help. You do not need to tie up tech support resources from your IT department to implement this solution.

You will improve your employee’s productivity by giving them almost instant access to the specific information they need to perform their work, right on their computer desktop. No more wandering around looking for the current policy and procedure manual. No more issues of trying to find desk or counter space for printed manuals. No more uninspiring images of employees leafing through massive documents when they try to answer a customer’s question.

Improve your employee’s productivity by putting your policy and procedure manuals online.

Useful Links:

Finance your dream wheels with the right car loan.

Tags: , , Leadership, Inspiration, Management, Organizational Culture //